Privacy policy

Last updated 30 September 2026

This policy covers bookhawkpress.com, the individual websites for our books, our online store and the emails we send. Bookhawk Press is an imprint of Space Dog Tech LLC ("we", "us").

Our websites

Like most web servers, ours record basic request information (IP address, browser type, the page requested and the time) to keep our sites secure and working. We delete these logs after 30 days.

Analytics and cookies

We use Google Analytics to understand how visitors use our sites. It tells us which pages are viewed, your approximate location (such as country, region and city, estimated from your IP address), your device and browser, how you arrived (for example, from a search or an ad), which parts of a book's page are viewed and the choices made before checkout (such as the format and the country to ship to), and the steps of checkout and completed orders (which book and format, and the amounts). When you ask for a free sample, Google Analytics records that a sample was requested and whether the news box was ticked, never your email address. Where a page offers our email list, it also records the steps described in "Offers". We never send Google Analytics your name, email address, postal address or payment details.

Google Analytics sets cookies in your browser (such as _ga) so it can tell new visits from return visits. Google Analytics keeps this data for 14 months. We have turned off Google's advertising features and Google signals, so this data isn't used to personalize ads. The data is processed by Google; you can read how Google uses information from sites or apps that use its services.

To opt out, install the Google Analytics Opt-out Browser Add-on, or block cookies for our sites in your browser settings. Opting out of Google Analytics doesn't affect browsing or ordering.

Our sites don't respond to Do Not Track signals. They do honor Global Privacy Control: see "Your privacy choices". Google Analytics, which we don't use for advertising, works as described above either way, except that outside the United States and Canada it doesn't store its cookies unless you choose "Allow".

When you check out, our payment processor, Stripe, sets its own cookies to process your payment and prevent fraud.

When you buy from us

To take and fulfill your order we collect your name, email address, what you bought and, for payment, your card details. For printed books (paperbacks and hardcovers) we also collect your shipping address and a phone number, because our printing partner needs them for delivery. For ebooks, including the ebook ordered with a printed book (hardcover + ebook, paperback + ebook), our payment processor collects your billing address, because ebooks are sold only in certain countries. From your billing details we keep only the country. Our payment processor also uses your address to work out any sales tax. Card details are handled by our payment processor. We never see or store your full card number.

We also record the ad or link that brought you to the book's page, when its web address says so (for example, which of our ads you clicked), so we can see which of our ads lead to orders. For our Google search ads, this includes the keyword our ad was shown for (a keyword we chose, not what you typed into the search box), the kind of keyword match, and whether you were on a phone, tablet or computer. When the web address carries an ad click identifier (Google and Meta add one to ad links), the record kept with your order and your payment notes only that one was present. If the advertising tools described in "Advertising and measurement" are allowed for you, we also keep the identifier itself separately, only to tell that ad service about your order, and delete it once that's done: within 8 days for Meta's and 14 days for Google's. We keep this record with your order, and our payment processor keeps it with the payment.

We share order information only with the services that help us deliver it:

our checkout and payment processor (Stripe);
our printing partner, which receives your name, shipping address, phone number and email address to print and ship your book;
shipping carriers;
our email provider (Google Workspace), which sends our order emails and receives the messages you send us;
Meta and Google, as described in "Advertising and measurement", unless you opt out (for orders shipped or billed outside the United States, only if you opt in).

Apart from Meta and Google, which use what they receive under their own terms, these services may only use your information to provide their service to us. Our servers are with DigitalOcean in the United States, and Cloudflare delivers our websites and protects them from abuse, and stores our files and our encrypted database backups. We and these services may store and process your information outside Canada and outside Québec.

Email

We email you about your order: confirmation, shipping, delivery of ebooks, and anything that affects it, such as a delay or a refund. These emails are part of your order, so we send them even if you have unsubscribed from our other emails. If you ask for a free sample of one of our books, we email it to you, as described below. We also send occasional news about our books and offers: to people who ask for it on a sample form, to people who join our email list, and to some of our customers, as described in "Free samples and email news" and "Our email list". Every sample, news or offer email has an unsubscribe link. Our order, sample, news and offer emails come from orders@bookhawkpress.com.

Free samples and email news

If you ask for a free sample of one of our books, we collect your email address and, where a book can only be sold in certain countries, the country you tell us you live in. We use them to send you the sample and to keep the form from being misused. We also record when you asked, which book page you asked from, when we sent the email, whether you downloaded the sample and whether you later ordered that book, so we can see how useful samples are. We keep a record of your internet address for about a week to stop abuse of the form.

On a sample form with a box asking for news (occasional emails from Bookhawk Press about the book you asked about and about our new books), we don't add you to any mailing list unless you tick it. You get the sample whether or not you tick it. If you tick it, we keep a record of your consent: the words you agreed to, when, the page you were on, the first part of your internet address and your browser type, and the same details again when you confirm. The sample email asks you to confirm, and we only send news once you have. Your consent lasts 24 months from when you confirm it. A form that offers the sample together with a code for money off has no box: it works as described in "Our email list".

Every email about samples or news has an unsubscribe link, which works straight away. You can also write to support@bookhawkpress.com; we act on that within 10 business days at the latest.

How long we keep it. If you haven't confirmed that you want news, we delete your email address, and anything that links your sample requests to you, 90 days after your last request, keeping only anonymous counts. If you have confirmed, we keep your address while your consent lasts, and the record of your consent for three years after you unsubscribe or it lapses. If you unsubscribe, we delete your address straight away and keep a scrambled (hashed) copy of it so we never email you again by mistake. Encrypted backups of our database roll off after about a week.

Who processes it. Google Workspace sends our email; Cloudflare stores our files and our encrypted database backups; our servers are with DigitalOcean in the United States. Your information may be stored and processed outside Canada and outside Québec. We don't sell it or share it for other companies' marketing.

Our email list

Joining. When one of our book pages offers the free sample together with a code for money off your first order, that form is a sign-up to our email list, unlike the sample form with a box described in "Free samples and email news": typing your email address and tapping its button is how you agree to join, and the form says so under the button. There is no box to tick. Joining is up to you: you can read about and buy any of our books at the full price without it.

When our news starts. First we email you what you asked for: the sample and your code. We send you our other news and offers only after you have used that email, by clicking a link in it or in a later email from us, or by using your code with an order. That shows us the address is yours. If you never do, we send you nothing else, and we delete your address 90 days after you asked, as described in "Free samples and email news", keeping only a scrambled (hashed) copy of it so that one person only ever gets one code.

Your code. The code is our thanks for joining. If you unsubscribe, it still works until it expires. The conditions of the offer are in our terms.

If you buy from us. We may also send occasional news about our new books and offers to the email address on your order:

in the United States, until you unsubscribe;
in Canada outside Québec, for up to 2 years after your latest order, unless you unsubscribe first;
in Québec, only if you join our email list yourself. If we can't tell which province you live in, we treat you as living in Québec.

We don't do this for orders placed before the date of this change (see "Changes"), or for orders from anywhere else. If you send a book to someone as a gift, we use their name and address only to deliver it: we never add them to our list or email them.

What we keep. When you join, we keep your email address and a record of your consent: the words you agreed to, when, the page you were on, the first part of your internet address and your browser type, and when you first used a link in one of our emails or your code. We also keep the ad or link that brought you to the page with your code, so that an order using it is counted for that ad or link, as described in "When you buy from us". For customers, the order itself is the record.

Unsubscribing. Every news or offer email has an unsubscribe link, which works straight away; you can also write to support@bookhawkpress.com, and we act on that within 10 business days at the latest. Unsubscribing doesn't affect your orders, the emails about them, or a code we've already sent you.

How long we keep it. We keep your address for news while you're on our list: for people who join, 24 months from when you first used our email or your code; for customers in Canada, 2 years after your latest order. When you unsubscribe or that time runs out, we delete your address from our list straight away, keep a scrambled (hashed) copy of it so we never email you again by mistake, and keep the record of your consent for three years. Addresses on orders are kept with the order, as described in "When you buy from us".

Who processes it. We send our email ourselves, from orders@bookhawkpress.com, through Google Workspace. We don't sell your address or share it for other companies' marketing, and we don't upload our email list to Meta, Google or any other company to show you ads. Orders are reported to Meta and Google only as described in "Advertising and measurement".

Offers

When one of our pages offers the sample and code, it notes in your browser's local storage when the offer was shown, how many times, whether you closed it, when you asked for the sample or a code on that page, and which of the groups described below your visits are in, so we don't show it to you again for 30 days, or more than a few times in all. When you open the link to your code from our email, the page removes the code from the web address before any analytics or advertising tool loads, and keeps it in your browser's local storage until you use it or it expires, so it can be applied when you order.

When a page offers it, Google Analytics records that the offer was shown, closed or requested, and that an order used a code and the amount it took off; never your email address or the code itself. To check that the offer helps, a random share of visits isn't shown it, and Google Analytics records which group a visit was in. These records aren't sent to Meta. When you use a code, we keep the discount with your order record, as part of the sale, and we record that the code was used, so it can be used only once.

Advertising and measurement

We advertise our books on Meta (Facebook and Instagram) and Google. If you arrive at a book's page from one of our ads or links, the page remembers which one until you close that browser tab (in your browser's session storage), so it can be recorded with your order as described in "When you buy from us". Our book pages also keep a random checkout reference in session storage, and the order page notes in your browser's local storage that an order was counted, so it isn't counted twice.

To learn which of our ads lead to orders, and so that Meta and Google can show our ads to people more likely to want our books, we also use the following, subject to your choices below.

The Meta Pixel, on our book pages, our catalogue and bookhawkpress.com (never on order pages). When it's on, it tells Meta the address of each of our pages you view (which can name the book) and when you start a checkout, with the format and price you chose. It uses Meta's cookies (_fbp, and _fbc when you arrived from a Meta ad), and Meta receives your IP address and browser type. Meta can link this to your Facebook or Instagram account. We turn off the Pixel's features that read the page's content or what you type into our forms, so it doesn't receive, for example, the email address you give us for a free sample.
Our own cookie for Google ad clicks (bh_gclid): when you arrive from one of our Google ads and these tools are on, we keep the click identifier Google added to the link for up to 90 days, so an order you place later can be matched to that click.
Order reports. When you place an order, our server tells Meta and Google Ads that a purchase was made: its value, currency and format (such as paperback). The report doesn't name the book, but Meta can connect it to the pages you viewed with the Meta Pixel. So they can match it to an ad click, we include the ad click identifier you arrived with, Meta's browser cookies, the IP address and browser type your checkout came from (Meta only), your email address and country, your name unless the order ships to someone else, and, for an order shipped to you, your phone number, city, state or province and postal code. We never send the name, address or phone number of someone you send a book to as a gift. Your email address, phone number and name, and the address details we send Meta, are converted by a one-way SHA-256 hash before they leave our systems; Google receives your country and postal code unhashed, because it needs them that way to match them. Meta and Google compare the hashes with the details of their own users. A hash is not anonymous: it lets them recognize you if you have an account with them. The checkout page repeats this in a short note.

We keep the click identifiers, browser cookies, IP address and browser type captured at checkout only when these tools are allowed for you, and delete them as soon as the report is made: at the latest 8 days after checkout for Meta's and 14 days for Google's, and after 2 days for a checkout that doesn't become an order. Our cookie that remembers your choice (bh_consent) lasts 13 months. Meta and Google keep and use what they receive under their own terms: see the Meta Privacy Policy and how Google uses information for advertising.

Where you are. We estimate your country, and in the United States your state, from your IP address with a location database (IP Geolocation by DB-IP), and we also look at your browser's time zone and languages. We don't store your location itself, only which of these rules applied to you: the United States, California, Canada or elsewhere. That goes in the choice cookie and, when you check out, into a record kept with your order, together with your choice (or that you were shown the notice) and whether your browser sent Global Privacy Control, so we know which rules applied to that order. We keep that record as long as we keep the order, and delete it 2 days after a checkout that doesn't become an order. In the United States these tools are on unless you opt out or your browser sends Global Privacy Control, except that in California the Meta Pixel and our cookie for Google ad clicks wait until you choose "Allow". If anything suggests you're in Canada, or we can't tell where you are, they stay off unless you turn them on. We report an order only if you turned these tools on, unless both its billing and shipping addresses are in the United States.

Choosing how ads are shown to you. Besides the choices below, you can manage how Meta uses information from other websites in Meta's ad preferences and "Your activity off Meta technologies" in its Accounts Center, and how Google does in My Ad Center. You can also opt out of interest-based advertising from many companies at optout.aboutads.info (United States) and youradchoices.ca (Canada).

Under some US state privacy laws, sharing this information with Meta and Google for advertising counts as "selling" or "sharing" personal information, or as "targeted advertising", even though they don't pay us for it. You can opt out at any time.

What	Examples	Why	Who receives it
Identifiers	email address; name, unless the order ships to someone else; for orders shipped to you, phone number and address (hashed, apart from the country and postal code Google receives); cookie and ad click identifiers	matching an order to an ad; measuring and improving our ads	Meta, Google
Internet activity	pages of ours you view, starting a checkout	measuring and targeting our ads	Meta
Device information	IP address, browser type	matching an order to an ad	Meta
Purchase information	value, currency, format	measuring our ads and helping them reach likely buyers	Meta, Google

What we don't do

We don't sell your personal information for money, and we don't give it to other companies for their own marketing lists. The advertising measurement with Meta and Google described above is the only sharing of this kind, and you can opt out of it. Our ads and these tools are for adults: we don't knowingly share information about anyone under 18 with Meta or Google.

Your privacy choices

Do Not Sell or Share My Personal Information. Use the "Your privacy choices" link at the bottom of any of our pages and turn off "Share with ad partners". Your choice is stored in that browser for the website you make it on (bookhawkpress.com, which includes our book pages there; a book with a website of its own keeps its own choice). That browser then loads no Meta Pixel on that website, drops our ad cookies there, and your orders from it are not reported to Meta or Google. We then also stop reporting later orders placed with the email address of an order you place from that browser. To opt out for every browser at once, enter your email address in the same panel or write to support@bookhawkpress.com. We keep only a hash of that address, to recognize it, and we won't report orders placed with it.

Global Privacy Control. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of selling, sharing and targeted advertising: none of these tools run, the panel shows "Opt-out request honored", and if you place an order we also stop reporting later orders placed with that email address.

In Canada, these tools stay off until you choose "Allow", and you can withdraw that consent the same way at any time.

Opting out doesn't affect browsing or ordering, and you may still see our ads; they just won't be based on this information.

Your choices

You can ask us what personal information we hold about you, for a copy of it in a common electronic format, to correct it, or to delete it, by writing to support@bookhawkpress.com. We'll respond within 30 days. We keep order records for as long as tax and accounting law requires. Deleting your data explains how deletion works, including for Facebook and Instagram.

If you live in a US state with a consumer privacy law (such as Connecticut), you have the right to know what personal information we hold about you and get a copy, to correct it, to delete it, and to opt out of its sale, sharing or use for targeted advertising (see "Your privacy choices"). Write to us as above; we'll respond within 30 days, and if a request needs longer we'll tell you why, up to the time the law allows. If we decline your request, you can appeal by replying with "Appeal" in the subject; we'll answer within 60 days and, if we still decline, tell you how to contact your state's attorney general.

You can withdraw your consent to our news and offer emails at any time, with the unsubscribe link in any of them or by writing to us. Withdrawing it doesn't affect your orders or the emails about them.

The person responsible for personal information at Bookhawk Press is our Privacy officer, whom you can reach at support@bookhawkpress.com. If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada or, in Québec, to the Commission d'accès à l'information.

Children

Our sites and store are not directed at children under 13, and we don't knowingly collect their information. We don't knowingly send information about anyone under 18 to Meta or Google.

Changes

If we change this policy we'll update the date above. Significant changes will be noted on this page.

30 September 2026: said that Cloudflare also delivers our websites and protects them from abuse (so it receives the requests your browser makes to them), in "Who we share it with".
28 September 2026: we added "Our email list" (joining it with a form that offers the sample and a code, when our news starts, emails to customers in the United States and Canada, Québec, gift recipients, what we keep and for how long, including a scrambled copy of an unconfirmed address so that one person gets one code) and "Offers" (what our pages store and measure about the offer and your code), said in "Free samples and email news" that the box it describes is the one on our plain sample form, not the email-list form, and said in "Email" which address our emails come from. Orders placed before this change are not added to our list.
28 September 2026: we added the Meta Pixel, a cookie for Google ad clicks and order reports to Meta and Google Ads (so, from this date, order details do go to Google Ads, replacing what the 27 September entry said; see "Advertising and measurement"), said what they receive, that we never send a gift recipient's details, how we tell where you are, and how long we keep it, added "Your privacy choices" (opting out of selling, sharing and targeted advertising, Global Privacy Control, and opt-in for Canada) and your rights under US state privacy laws, including how to appeal, and updated "When you buy from us", "What we don't do" and "Children" to match. These tools apply only to visits and orders from the date of this change.
27 September 2026: in "When you buy from us", said that for our Google search ads the record kept with your order includes the keyword our ad was shown for (not what you typed), the kind of keyword match and whether you were on a phone, tablet or computer; that when a web address carries an ad click identifier, that record notes only that one was present, never the identifier; and that nothing about you or your order is sent to Google Ads either.
26 September 2026 (later the same day): we added "Free samples and email news" (what we collect when you ask for a sample, our optional news emails and your consent to them, how long we keep it, and who processes it) and rewrote "Email"; said that we record the ad or link that brought you to a book's page with your order, and that the page remembers it until you close the tab; described the page and checkout choices Google Analytics records, including sample requests; mentioned hardcovers and sets that include the ebook; said that our payment processor uses your address to work out sales tax; named the person responsible for personal information and where you can complain; said how our sites treat Do Not Track signals; said that order information may also be stored and processed outside Canada and outside Québec, and how long Google Analytics keeps its data; described the browser storage our book and order pages use; and added your right to a copy of your information in a common electronic format.
26 September 2026: we started using Google Analytics (see "Analytics and cookies"); listed the phone number we collect for printed books and the billing address our payment processor collects for ebooks (we keep its country); said that our printing partner also receives your phone number and email address, and that our email provider, Google Workspace, sends our order emails and receives your messages; and added Deleting your data.

Contact

Space Dog Tech LLC (Bookhawk Press), 411 Walnut St, PMB 22412, Green Cove Springs, FL 32043, USA · support@bookhawkpress.com