Bookhawk Press

Deleting your data

Last updated 28 September 2026

You can ask Bookhawk Press, an imprint of Space Dog Tech LLC, to delete the personal information we hold about you at any time. This page explains what that covers and how to ask. Our privacy policy has the full details of what we collect and why.

How to ask

  1. Email support@bookhawkpress.com with the subject "Delete my data".
  2. Send it from the email address you used with us, or tell us that address and, if you have one, your order number.
  3. If your request is about Facebook or Instagram, include your name as it appears there and, if you can, a link to the comment or message concerned.

If you only want to stop our sample, news or offer emails, use the unsubscribe link in any of them. It works straight away, and you don't need to ask us to delete anything.

To protect you, we may ask you to confirm the request from the email address on your orders before we delete anything. We'll reply within 30 days to confirm what we deleted and anything we had to keep, and why.

What we delete

If you have an order that hasn't been delivered yet, we keep the details we need to deliver it until it arrives, then delete them. If the order can still be canceled for a full refund under our refunds policy (for example, before your book goes to print), we'll ask whether you'd like to cancel it first.

What we have to keep

Tax and accounting law requires us to keep a record of each sale, such as what was sold, when, and for how much. We keep only what that law requires, for as long as it requires, and nothing else. Our payment processor (Stripe) and our printing partner keep their own records of the transactions they handled, under their own legal obligations. For our printing partner, that includes the name, shipping address, phone number and email address on your order.

If you've asked us to delete your data, we keep a scrambled (hashed) copy of your email address, and nothing else, so we don't email you again by mistake, don't send you a first-order code again, and don't report any later order of yours to Meta or Google. If you've only unsubscribed, we keep that scrambled copy too, and the record of your consent to our news emails for as long as our privacy policy says.

We delete our web server logs after 30 days. Google Analytics data doesn't include your name, email address or postal address, so we can't find it by name; you can stop it being collected using the opt-out described in our privacy policy.

Facebook and Instagram

We use Meta's tools to run our Facebook Pages and our ads, and, unless you opt out (in Canada, or where we can't tell where you are, only if you opt in; in California, the Meta Pixel only once you choose "Allow"), the Meta Pixel on our book pages and reports of orders to Meta and to Google Ads, as described in our privacy policy. We don't offer "Log in with Facebook", so our app never connects to your Facebook or Instagram account and won't appear in your Facebook "Apps and websites" settings.

When you ask us to delete your data, we also delete any ad click identifiers, browser cookie identifiers, IP address and browser type we still hold from your checkouts, and the record of the privacy choice that applied to them, and we stop reporting any later order of yours. We can't recall what Meta or Google already received: to remove it from your account there, use "Your activity off Meta technologies" in Meta's Accounts Center and Google's My Ad Center.

If you comment on one of our posts or ads, or send one of our Pages a message, Meta stores that content. You can delete your own comments and messages on Facebook or Instagram at any time, or ask us to remove a comment from our Page. If we have copied anything from Facebook or Instagram into our own records, for example to help with an order, we'll delete it when you ask, as described above.

Contact

Space Dog Tech LLC (Bookhawk Press), 411 Walnut St, PMB 22412, Green Cove Springs, FL 32043, USA · support@bookhawkpress.com