Returns & refunds

Last updated 26 September 2026

We want you to be happy with every book. The short version: if something is wrong with your book, we'll refund you in full, or send a replacement where we can.

Damaged, misprinted or not as described

If a printed book arrives damaged or has a printing defect (missing or blank pages, binding problems, a badly trimmed cover), or isn't what the book's page described, email us within 30 days of delivery with your order number and a photo. We'll refund you in full, or send a replacement where we can. You won't need to send the book back.

Canceling an order

You can cancel your order for a full refund at any time before your book goes to print or, for an ebook, before we email it to you. If it looks as though we might miss the date in your order confirmation, we'll email you before that date, and you can then cancel for a full refund even if your book has gone to print. The same applies if the date passes and we still haven't shipped your book or emailed your ebook. See shipping.

Changed your mind about a printed book?

Each copy is printed for your order, so we can't accept returns of undamaged books once they've been printed. You can cancel for a full refund before your book goes to print. Email us as soon as possible after ordering.

Ebooks

If an ebook file won't open, is incomplete, or isn't what the book's page described, and we can't fix it for you, we'll refund you in full. Please tell us within 30 days of purchase.

How refunds are paid

Refunds go back to your original payment method. We process them within 5 business days of approving them; your bank usually takes 5–10 days to show them.

To start any return or refund, contact us.