Returns & refunds

Last updated 25 September 2026

We want you to be happy with every book. The short version: if something is wrong with your book, we'll fix it or refund you.

Damaged, misprinted or not as described

If a printed book arrives damaged or has a printing defect (missing or blank pages, binding problems, a badly trimmed cover), or isn't what the book's page described, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the book back.

Pre-orders

You can cancel a pre-order for a full refund at any time before it ships. If we can't ship by the date we promised, you can also cancel then for a full refund. See shipping.

Changed your mind about a printed book?

Each copy is printed for your order, so we can't accept returns of undamaged books once they've been printed. You can cancel for a full refund before your book goes to print. Email us as soon as possible after ordering.

Ebooks

If an ebook file won't open, is incomplete, or isn't what the book's page described, and we can't fix it for you, we'll refund you in full. Please tell us within 30 days of purchase.

How refunds are paid

Refunds go back to your original payment method. We process them within 5 business days of approving them; your bank may take a few more days to show them.

To start any return or refund, contact us.